Review( 110 ) : 1 / 111
Staff Provider Facility it self Waiting Time
Re the AHC, very disappointed at such a rise in the cost, a £70 increase on an already high figure is a shock especially since the practice already has the greater detail from our previous certificate. A Folkestone based vet assures us the cost reduces if they have previously issued one. Your figure particularly surprises us therefore. We have nothing but praise for the meticulous care taken with the certificate.
Review( 108 ) : 2 / 111
Staff Provider Facility it self Waiting Time
Always happy with the service here, staff always pleasant and helpful and full of advice.
Review( 107 ) : 3 / 111
Staff Provider Facility it self Waiting Time
All very good apart from a faulty door which would cause problems if carrying your pet in.
Review( 106 ) : 4 / 111
Staff Provider Facility it self Waiting Time
Always helpful, professional , caring thank you
Review( 105 ) : 5 / 111
Staff Provider Facility it self Waiting Time
Brilliant vets both mine get excited to go in. only bad thing is no payment plans and everything is very expensive. When we are in a living crisis, not everyone has that sort of money upfront but would be willing to pay the money still. Yes insurance help but not when you ve taken on a badly treated animal with health problems before hand. That s the only downfall.
Review( 101 ) : 6 / 111
Staff Provider Facility it self Waiting Time
Excellent on all fronts
Review( 99 ) : 7 / 111
Staff Provider Facility it self Waiting Time
Five star service as usual!! ????
Review( 98 ) : 8 / 111
Staff Provider Facility it self Waiting Time
You will be aware that we were not happy with the initial diagnosis and follow up analysis of the urine sample. This is currently being dealt with by Danielle and Lexi.
Review( 96 ) : 9 / 111
Staff Provider Facility it self Waiting Time
Great service, first time at the practice,
Review( 95 ) : 10 / 111
Staff Provider Facility it self Waiting Time
Very helpful staff, both for treatment and in reception.
Review( 90 ) : 11 / 111
Staff Provider Facility it self Waiting Time
Friendly service. Sam always happy to visit !.
Review( 88 ) : 12 / 111
Staff Provider Facility it self Waiting Time
The staff at the practice are excellent, receptionists, nurses, and vets are all helpful and friendly. The only thing about the vet experience that would be an improvement is if there was an alternative method to take Tikaani s temperature ??
Review( 87 ) : 13 / 111
Staff Provider Facility it self Waiting Time
Everything was excellent very pleased thank you
Review( 84 ) : 14 / 111
Staff Provider Facility it self Waiting Time
Very happy with all that was provided to us.
Review( 83 ) : 15 / 111
Staff Provider Facility it self Waiting Time
Well looked after polite friendly staff Jasper made to feel welcome and was well relaxed thank you keep up the good work.
Review( 82 ) : 16 / 111
Staff Provider Facility it self Waiting Time
The vet was superb as always. Thank you.
Review( 80 ) : 17 / 111
Staff Provider Facility it self Waiting Time
Great service as always. Thank you
Review( 76 ) : 18 / 111
Staff Provider Facility it self Waiting Time
Staff always polite and the practice very clean. It would be helpful if all staff on end of phone were aware of any rules the practice has in place e.g that it takes 72 hours for prescription to be ready and that animal may or may not need review first . Unfortunately I arrived to pick up tablets for my dog having been told they would be ready to collect mid morning. After 20 minutes of waiting I was informed that prescription had not been made up yet and that actually my dog was due a check up first so therefore I couldn’t take pills that day. After a 40 minute drive out of working day this was frustrating .
Review( 75 ) : 19 / 111
Staff Provider Facility it self Waiting Time
Very good staff and service as usual. Finding charges so expensive now at though I am concerned I won’t be able to afford to keep up when I retire next year. How about a loyalty bonus scheme reduced fees for 2nd dog?
Review( 74 ) : 20 / 111
Staff Provider Facility it self Waiting Time
If only it was as pleasant and easy to see a GP!!
Review( 72 ) : 21 / 111
Staff Provider Facility it self Waiting Time
Lovely team at Molecare. Highly recommend.
Review( 70 ) : 22 / 111
Staff Provider Facility it self Waiting Time
Don’t think it’s acceptable that I have to wait up to 10 days for the vet to process my insurance claim, especially when the insurance company pay me within 2 days of receiving my claim. I don’t think this is a reasonable amount of times. Even banks process things within 4 - 5 working days, sometimes quicker. I know I was told it could be sooner but allow up to 10 days, but last time I had to ring to find out why it had not been sent to the insurance company yet, only to be told the lady that desks with it was off sick. Surely someone else should cover her in those circumstances. Can’t fault the staff/vets otherwise, they are really lovely, and nothing is too much trouble.
Review( 69 ) : 23 / 111
Staff Provider Facility it self Waiting Time
Found everybody very infonative and followed up with phone calls to keep us in the picture we will certainly transfer from our current vet
Review( 65 ) : 24 / 111
Staff Provider Facility it self Waiting Time
I requested some info about the arthritis treatment my dog was given, preferably a link, not received it yet
Review( 60 ) : 25 / 111
Staff Provider Facility it self Waiting Time
We had no waiting time today and everything went well. They took their time to explain everything. Excellent service by the Molecare staff. They are worth the 5*